When a website suddenly pops up "502 Bad Gateway" tips, what would most people do?

Do they wait calmly? Do they refresh right away? Or just close the page and walk away?

This error message technically belongs to the "Servergateway error", but to the average visitor it means only one thing:"I can't open your website anymore."

Interestingly, whenever a 502 error occurs, the reactions of different groups of people often reveal how much they care about the site, how much they trust it, and even whether or not they will return to it. Instead of getting into the technical details today, let's talk about the three most common things people do when they encounter a 502.

First things first: frantically refreshing the page (F5 party on line)

Most people see the 502 for the first second, think "maybe it's just stuck" and start refreshing the page:

• Press F5 several times, or tapbrowser (software)refresh button

• Empty the browser(computing) cacheTry again.
• Close the page and re-open it in a new tab to revisit it

Behind this behavior, there is still a little patience and anticipation. The refreshing behavior means "still want to wait a bit", which means that the website still has some attraction at this time.

But if the problem persists after a few refreshes, most people don't want to waste any more time.

Some people even go so far as to check their Wi-Fi or switch networks, suspecting that it's their own network that's the problem and not the site itself that's down.

Second thing: jump away immediately (turn around and leave)

Many visitors don't wait long. The moment the site doesn't open, their fingers are ready to switch pages:

• Shopping users go directly to other platforms to place orders

• Content visitors return toInternet search engineSelect another link
• strike (on the keyboard)a commercialof new visitors choose to close the tab directly

When the alternatives are very rich and there is a lot of room for choice, these types of departures tend to happen faster than you think.

502 It's a technical problem for a website, but for the average person it's "no time to wait".

Third thing: Screenshots + tweets + social media to express emotions

There is another group of people who not only did not leave, but did more "by the way":

• Screenshots posted on Twitter, Little Red Book, circle of friends: "Look at this station hanging"

• @brandaccounts on social media platforms, questioning, "Is today a day off?"
• Send a message to the customer service, reflecting that the website can not be opened

This behavior is often seen in loyal users, people with emotional appeals. While the tone may be tinged with dissatisfaction, the expression itself shows that they still have some concern for the site.

In some cases, this type of feedback is also a way for the operator to realize that themalfunctionsImportant signals of presence.

Conclusion: A 502 may determine a departure.

502 ErrorOn the face of it, it's just a page break, but in the eyes of the visitor, it could be a node that determines whether to stay or go.

Those who are willing to wait, to give feedback, to tweet, are actually the ones who still have feelings for the site. And those who just jump away and close the page without any fluctuation may never come back.

Therefore, regardless of the size of the site traffic, the 502 error is worth paying attention to. If you don't fix it in time, you may lose much more than just a visit.

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