In this era of 'fingertip decision consumption', customers' patience is only 3 seconds! Whoever can talk to customers in the most natural way at the first time will be able to firmly grasp the business opportunity and turn it from 'read' to 'deal'!chaty pluginwill be able to accomplish this. Today, we're going to dive into how to utilize the Chaty Plug-ins for instant cross-platform communication.

I. What is Chaty?

Chaty is an WordPress Plugin that can help merchants to enable communication with their visitors. It supports multiple chat platforms such as WhatsApp, Facebook Messenger, Instagram, Telegram, Viber, Line etc., can provide a quick communication channel for merchants and enhance customer satisfaction.

Second, how to improve the conversion rate through Chaty?

2.1 Provision of real-time support

pass (a bill or inspection etc) WhatsAppor Facebook Messenger, customers are able to communicate directly with merchants on the website. When a customer has a question about a product or service, they are able to get an immediate answer, which not only saves them time, but also enhances their shopping experience.

2.2 Seamless integration of multiple platforms

One of the best things about Chaty is that merchants can offer multiple chat tool options on the same page, making it easy for customers to choose the most appropriate communication method based on their preferences. For example, some customers may be more comfortable using WhatsApp, while others may prefer Facebook Messenger.

2.3 Encouragement of social proof

Social proof is the process of enhancing the credibility of a product by displaying reviews from other customers. With the Chaty plugin, merchants can invite customers to leave reviews and suggestions, which can be displayed in the website so that other potential customers can see them.

2.4 Customer support and after-sales service

Chaty can be used for pre-sales communication and also provides ongoing customer support after the sale. Customers may have some usage issues or after-sales service needs after receiving the goods, and merchants can use the communication platform to respond quickly and improve customer satisfaction.

How to install and setup Chaty plugin?

3.1 Installation of plug-ins

First, go to the plugin management page in the WordPress backend, click "Add Plugin", and then search for "Chaty". Find Floating Chat Widget: Contact Chat Icons, Line Messenger, WeChat, Email, Call Button - Chaty plugin and click "Install" to activate it. Click on "Install" and activate it.

3.2 Configuration settings

Once the installation is complete, go to the plugin setup page.The Chaty plugin provides a simple setup screen, just fill in the relevant account information, such as the WhatsApp phone number.

3.3 Customizing button appearance

In order to keep in line with the overall design style of your website, you can customize the appearance of the chat buttons in the plugin: you can choose the color, position, and size of the buttons, etc. to make sure that they match the layout of your website and attract customers to click on them.

3.4 Tracking and analysis

The Chaty plugin also provides basic functionality to precisely control popup triggering conditions by user behavior or time rules, and supports targeted display by page rules.

IV. Summary

Chaty provides a powerful tool for merchants. Utilizing the Chaty plugin, merchants can provide their customers with a real-time communication experience to answer questions. If you're not already using an instant messenger, give Chaty a try - it could be just the secret weapon you need to say goodbye to lost customers!

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